PAIA Manual

This manual is published under section 51 of the Promotion of Access to Information Act 72 of 2000 (PAIA), describing how to request records from DNF Financial Services (Pty) Ltd.

1. Body particulars

• DNF Financial Services (Pty) Ltd
• Companies and Intellectual Property Commission (CIPC) - 2025 / 778485 / 07
• Contact: privacy@distinct-app.com

2. Information Officer

Our Information Officer, T. Stumke, is registered with the Information Regulator and can be reached via privacy@distinct-app.com.

3. Records available without a formal PAIA request

• Our platform-wide Privacy Notice, and an application-specific Privacy Notice where one exists
• Our platform-wide Terms of Service
• Our platform-wide Refund & Cancellation Policy
• Product pricing published for applicable products
• This PAIA manual

4. Categories of records held

• Customer/account records held on behalf of business customers (as Operator)
• Distinct's own account, billing, and platform administration records
• Business, employment, and financial records for internal operations
• Correspondence, including data-subject and PAIA requests

5. How to submit a PAIA request

Submit a request via our Data Subject Request form (select "Access" or "Other"), or email privacy@distinct-app.com with enough detail to identify the record sought. We will confirm receipt and next steps, including any applicable fee, in line with PAIA's prescribed process.

6. Grounds for refusal

Requests may be declined on grounds permitted under PAIA (for example, protection of another person's privacy, legal privilege, or commercially sensitive information), with reasons given in the response.

7. Annual reporting and ongoing obligations

PAIA and POPIA impose ongoing obligations on the Information Officer - including annual reporting where applicable, keeping this manual current, and monitoring the Information Regulator's published guidance.