Refund & Cancellation Policy

This policy covers refunds and cancellations for a business's or organisation's own Distinct-app subscription. This page replaces any previous app-specific Refund or Cancellation Policy pages, which now redirect here.

Distinct-app subscriptions

Businesses and organisations may subscribe to one or more Distinct-app applications. The applicable subscription price and billing frequency are displayed before signup.

Customers can select an application and complete the online signup process, providing the required account and business information and accepting the applicable policies. Where payment is made by EFT, Distinct-app provides the required payment instructions and activates access once payment has been received and verified. Where additional payment methods become available for an application, including Paystack South Africa (Pty) Ltd, the applicable payment method will be displayed before payment.

Subscriptions continue according to the applicable billing frequency until cancelled. Customers may request cancellation by contacting support@distinct-app.com; if self-service cancellation becomes available for a given application, this page will be updated to describe it. Cancellation prevents future subscription periods from becoming payable after the applicable cancellation effective date.

Fees already paid for a current billing period are generally not refundable solely because the customer stops using the application before the end of that billing period, except where required by applicable law or where a refund is otherwise approved under this policy. Where an incorrect payment, duplicate payment or legitimate service issue occurs, use the Refund Request form or contact support@distinct-app.com to request a review. Refunds are reviewed and processed manually, not automatically.

How an approved refund is processed

Refunds are handled manually by Distinct-app, based on a request submitted through the Refund Request form or by email - there's no automatic or self-service refund process. Once a refund is approved, Distinct-app processes it back to the customer's original payment method, or by EFT, as soon as reasonably possible.

Your consumer rights aren't affected

Nothing in this policy limits any right you have under South African consumer protection law. Where this policy and the Consumer Protection Act (or other applicable law) differ, your statutory rights take priority.

Questions about a refund

Use the Refund Request form, or email support@distinct-app.com.