Delivery & Fulfilment Policy

This page explains how Distinct-app delivers what you've paid for. It applies to every Distinct-app app subscription and to custom software development.

What we supply

Distinct-app supplies digital software services: cloud-based business applications accessed by logging in with an account, plus (where agreed separately) custom software development. There is nothing to courier or collect.

No physical goods are shipped

A Distinct-app subscription or custom-development engagement does not involve shipping, delivery addresses, couriers, or physical packaging of any kind. "Delivery" here means activating your access to software, not dispatching a parcel.

Activation timeframe after payment

Where payment is made by EFT, Distinct-app verifies the payment manually and activates access to the application you've subscribed to once that verification is complete - ordinarily within one business day of the payment reflecting in our account. Where an automated payment method is enabled for an application, activation happens automatically once the payment is confirmed by the payment provider, ordinarily within minutes.

Onboarding and configuration

Some applications work immediately once activated. Others need a short setup step first - for example creating your business/workspace, adding staff, or configuring application-specific settings - which you complete yourself inside the app, or which we walk you through where an application requires it. Where an application needs additional setup, verification, or configuration before every feature is available, we'll tell you what's needed and roughly how long it takes at the time.

How login credentials and access are delivered

Access is delivered as an account, not a physical or emailed "key." You create your own login (email address and password) during signup, or - if you're joining a business or workspace someone else set up - you're sent an email invitation to that email address with a link to set your password and sign in. Once your account is created and your subscription is active, you sign in directly at the application's website; nothing further needs to be delivered to you.

If you've paid but haven't received access

If you've completed payment and either haven't received an activation confirmation, or you're signed in but can't see what you've subscribed to, contact support@distinct-app.com with your name, the application you subscribed to, and proof of payment (for example an EFT reference or payment confirmation). We'll verify the payment and activate or restore access, or explain what's still outstanding.

Custom-development milestones

Custom mobile and web app development is scoped and quoted upfront and delivered in stages rather than as a single handover:

• Scope: a short paid discovery phase that maps the workflow, agrees what will be built, and fixes the price.
• Build: delivered in sprints, with a working build shared with you at the end of each one so you can review progress and request changes before the next sprint starts.
• Launch: the final build is handed over, including app store submission where applicable, training on how to use it, and a support plan sized for your team.

Each milestone is only treated as delivered once you've had the chance to review the working build shared at that stage. Payment terms for custom development (deposits, milestone payments, or a final payment on handover) are agreed in writing before the build starts.

Contact

Questions about delivery, activation, or fulfilment can be sent to support@distinct-app.com.